No. 5 of: 8 Ways to Increase Employee Engagement
Leaders play a powerful role in setting the overall tone and direction of an organisation, effectively setting the stage for the employee experience.
To engage employees, leaders must begin with a high level of clarity around future direction and why employees matter in successfully moving the organisation forward.
However, data suggests that 44 percent of employees do not feel their senior leaders are providing clear direction about where the organization is headed. Providing more clarity would help senior leaders to more fully align employees and their behaviours with organizational goals.
ORC International lists the 4 Pillars of Leadership as Authentic, Inspiring, Connected, Agile.
The ORC Leadership model emphasises a lot of positive human traits that leaders need to display in the modern organsiation. And really it comes down to trust.
According to Great Places to Work, “Trust is the defining principle of great workplaces — created through management’s credibility, the respect with which employees feel they are treated, and the extent to which employees expect to be treated fairly. The degree of pride and levels of authentic connection and camaraderie employees feel with one are additional essential components.”
There is an interesting story about Jurgen Klopp, the Liverpool football manager. During one of his first training sessions at the club, a training ground staff member was working at the far end of the training pitch. Pausing the session, Klopp asked players if they knew the staffer’s name. Few did. “Right”, said Klopp, “that’s going to change. We are one club. Learn everybody’s names”.
I imagine that staff engagement increased across the board following this initiative, and Liverpool’s sporting success is only increasing
"44 percent of employees do not feel their senior leaders are providing clear direction about where the organization is headed".
Investing in leadership skills, and ensuring that senior leaders take the time to communicate constantly, honestly, and inspiringly with employees is key in keeping all employees engaged.
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